Facebook Team is hopeless and helpless.

I tried to gain the assistance in the matter below: To: The Facebook Team appeals+jgnjjxe@support.facebook.com
Sent: Thu, March 17, 2011 11:45:27 AM
Subject: Getting Blank Page instead of Facebook
I am not disabled. I have checked and did not get a notification.
I note that even looking at Facebook results in a blank page.
I have used "In Private Browsing" to get to the login page to show up.
Otherwise, it does not show.
I have pinged your site to see if it is running.
Others in my house are able to log on.
As soon as I identify myself, I get a blank page again.
Is it possible your site has been hacked to send my account to a blank page?

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This was their response:
Hi John,
Thanks for your email. We are sorry to hear that you are experiencing these issues with our site. Unfortunately, we do not offer functionality or technical support from this email alias. Please refer to our Help Center for answers to common questions, solutions to technical issues, and feedback from other Facebook users. You can reach the Help Center (http://www.facebook.com/help.php) by selecting "Help" at the bottom of any Facebook page.
Thanks for contacting Facebook,
Jill
User Operations
Facebook
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I wonder if FB Advertizers know about this level of "service" that FB provides.